Returns Policy

Return Policy

At Fern & Begonias, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, our return policy outlines the terms and conditions under which products can be returned or exchanged.

1. Eligibility for Returns

You may return items purchased from our website (https://fernsandbegonias.com) under the following conditions:

• The item must be unused, in its original condition, and accompanied by the original packaging and tags.
• The return request must be initiated within [insert timeframe, e.g., 14 days] from the date of delivery.
• Certain items, such as perishable goods, personalized products, or items marked as final sale, are not eligible for return unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us:
   Email our customer support team at returns@fernsandbegonias.com with your order details, reason for the return, and any relevant photos (if applicable).

2. Approval:
   Once your return request is approved, we will provide instructions for shipping the item back to us.

3. Packaging:
   Ensure the product is securely packed to avoid damage during transit.

4. Shipping:
   You are responsible for the cost of return shipping unless the item was damaged, defective, or incorrectly delivered.

3. Refunds

Refunds will be processed under the following conditions:

• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within [insert timeframe, e.g., 7–10 business days].
• Shipping fees (if applicable) are non-refundable, except in cases of damaged or defective items.

4. Exchanges

We offer exchanges for items that are defective, damaged, or incorrectly delivered. If you wish to exchange an item, please contact us at returns@fernsandbegonias.com, and we will guide you through the process.

5. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within [insert timeframe, e.g., 48 hours] of delivery. Provide photos of the damaged item and packaging to expedite resolution.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Items marked as final sale.
• Perishable goods, including plants that are delivered in good condition but not properly cared for.

7. Contact Us

If you have any questions about our return policy, please feel free to contact us:

• Address: Fern & Begonias, Gurugram, India

We value your business and strive to provide you with the best possible experience. Thank you for choosing Fern & Begonias!